Maintenance Request
Report maintenance issues quickly and easily. We aim to resolve all maintenance requests promptly.
Emergency Contact
For emergencies or if we're closed
Frequently Asked Questions
Maintenance & tenant info
Need help?
Call our support team
Our Maintenance Process
Submit Request
Fill out our form
Confirmation
Get reference number
Assessment
We evaluate issue
Assignment
Contractor selected
Contractor Visit
Work carried out
Resolution
Issue fixed
Tenant Responsibilities
As a tenant, there are some maintenance tasks that are your responsibility.
Keep the property clean and tidy, including regular cleaning of bathrooms, kitchens, and appliances.
Properly dispose of waste, recycling, and ensure bins are put out for collection on the correct days.
Replace standard light bulbs when they fail (excluding specialised or hard-to-reach fixtures).
Test smoke and carbon monoxide alarms monthly and replace batteries when needed.